Shaoxing Lumenbest lighting Co.,LTD

Do you have a minimum order?

Yes, for all abroad orders,If low than USD1000 it’s a minimum. You could inquiry our sales for details .

sales@lumenbest.com ,admin@lumenbest.com

How long will my order take?

Normal delivery is about 25 working days. Ending delivery schedule depends on the quantity and item you booked. You can email us for more details. sales@lumenbest.com

Can you serve free samples and how can I get them?

Yes, as an one of led products manufacturers in China mainland, we are able to serve you our free samples for your test.

• Inadvance,you must pay the fee of samples,if you place the order of this item,we will reduce the samples fee.
• If you are our old customer,pls contact with your sales.
• You need to pay as quantities more than 5 pcs samples, our sales will tell you in advance;

Can you accept online payment, like paypal etc?

Yes, with the development of international business, more and more customers are intend to make payment online. In China mainland, few factories accept online payment but accept T/T or L/C such traditional payment methods only. Now, we accept it!

What are your express delivery costs?

It depends on your area, we used UPS/DHL/TNT  service, it had 40-45% discount as normal express service.

How about my products packing, can I use my own logo?

Yes, you can. we are one of the pioneers who are able to serve various packing solutions (professional OEM packing service) in early times.

I just want to test your samples, can I own your samples,if not good can i return ?

Yes,you can,please contact with your sales,but you must pay it inadvance,if not good,pls return them,we will return the money

Do you give discounts with large quantities?

Yes, we have such sales policy. It not only depends on your order quantity, but also the item you booked.

what your policy is when products are found to be faulty?

In our factory, every products are 100% inspected before packing. Every batch of products had corresponding production numbers, once there will be a complain, we could response and check it immediately. Every products are checked by our QC.
Definitely speaking, once complain comes out, we handle like this:
1). We request you offer goods dispatch you receive, and other proofs, like goods picture etc;
2). Cfm receipt your goods dispatch, then will compare with our counter samples recorded from our production dept. FYI: we will mark every cartons in numbers.
3). Cfm the quality the same or not, then adv you reasons.
4). Offer complain solutions:
a. supplement extra quantity goods will be ship with your next order;
b. discount in next order